TALX UC eXpress^® is the only service provider in the Unemployment Insurance (UI) arena to have a team dedicated to developing strong partnerships with state agencies. The experience and resources of these State Relationship Managers enhances the value of our unemployment cost control services to our employer clients.

Agency Needs

The State Relationship Management Team was created to assist in building a more effective working relationship between unemployment agencies, our clients and TALX UC eXpress. The team is active in attending annual UI conferences such as the NASWA UI Directors' Meeting and the National Association of Unemployment Insurance Appellate Boards conference. They are also involved in meeting state agency officials one on one. Through proactive discussions about the needs and concerns of the state agencies, the benefits of quality service are being realized by agency staff and our many employer clients.

Technology

Our State Relationship Managers are focused on increasing the use of technology to produce efficiencies for both our state unemployment agency and employer clients. States, like the business community, face challenges posed by limited resources. Our goal is to assist states in utilizing their current systems and future technology to the fullest to remove paper and manual methods from UI processes. This will reduce costs and increase turnaround times for data exchange for the states, employers and TALX UC eXpress.

The following demonstrates how technology solutions translate into efficiencies for the states and our clients:

Issue: Many states are faced with budget constraints, which limit time and resources to develop new protocols to automate routine unemployment claim related processes.

Solution: By developing a rapport with key agency managers, the State Relationship Team has been able to connect TALX UC eXpress expert IT staff with agency IT staff. Together, they have been able to share knowledge and resources to best utilize available technology and bridge gaps – the end result being an improved format and process for electronically transmitting unemployment claims related data to TALX UC eXpress®.

Benefit: State agencies realize reduced printing, postage and other costs associated with paper methods. In addition, electronic data exchange is faster, more secure and an advantage for our clients.

Legislation

Through strengthened relationships with UI agencies, the State Relationship Managers are able to stay abreast of legislation and how it impacts our clients. The TALX UC eXpress Tax Alert publication informs employers on both pending and enacted UI bills.

The State Relationship Management Team's mission to establish and maintain a strong relationship with the state UI agencies which enables us to continually improve the services we provide to our employer clients and their bottom line.